Orders may be canceled as long as they have not been processed (usually the next business day). During the Holiday Season (December 1st thru December 25th) we cannot cancel orders once they are placed. Please contact us by email kngtoystore@gmail.com or phone 1-951-462-5332 to see if your order has not been processed. Preorders and Backorders can be canceled any time up until the item is in stock and your order has not been processed.